Frequently asked questions

Nivvo Frequently Asked Questions

How does the Nivvo Mini Massager work?

The Nivvo Mini Massager is designed to complement your at-home facial care routine. Its micro-vibration system provides a relaxing experience while you enjoy a moment of self-care.

Can I use Nivvo every day?

Yes. You can use it as part of your daily skincare routine. We recommend using it on clean skin and with your favorite facial products.

Is it suitable for all skin types?

Nivvo is designed for different skin types. If you have a specific condition, we recommend consulting a specialist before using any facial device.

How can I pay for my order?

We have different payment methods for your convenience, including cash on delivery in Colombia.

How long does it take for my order to arrive?

Orders normally arrive within 2 to 7 business days, depending on the destination city.

Can I gift a Nivvo?

Yes. Our Duo Care and Complete packs are ideal for sharing or having an additional device.

What do I do if my product arrives with a problem?

You can contact our support team, providing your order number, and we will help you resolve any issue.

How do I contact the Nivvo team?

You can write to us through the contact channels available in our store. We are available to help you before and after your purchase.